otso88 Privacy Policy

1. Introduction

otso88 ("we," "us," or "our") operates the online gaming platform accessible at otso88.app (the "Platform"). We are committed to protecting the privacy and personal data of all users, including registered players and visitors from the Philippines and elsewhere.

This Privacy Policy describes how otso88 collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the otso88 Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have any questions about this Privacy Policy or how otso88 handles your personal data, please contact us using the details provided in Section 12.

2. Personal Data We Collect

otso88 collects the following categories of personal data from players and users of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's license) collected during account registration and identity verification.
• Contact Data: Email address, Philippine mobile number, and residential address.
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Payment method details (e.g., GCash account reference, BPI/BDO account details, PayMaya reference), transaction history, deposit and withdrawal records. Note: otso88 does not store full card numbers or full bank account numbers.
• Gaming Data: Game history, wagering activity, session duration, win/loss records, and bonus usage.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and time zone.
• Usage Data: Pages visited, features used, links clicked, and navigation patterns within the Platform.
• Communications Data: Records of your communications with otso88 support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Deposit limits, self-exclusion requests, cooling-off periods, and any other responsible gaming preferences you set on your account.

We only collect personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (e.g., for responsible gaming assessments).

3. How We Collect Your Data

otso88 collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or updating your account settings.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, through cookies, web beacons, log files, and similar tracking technologies. See Section 6 for more details on cookies.
• Third-Party Sources: Identity verification data from third-party KYC (Know Your Customer) service providers; fraud detection data from anti-fraud service providers; payment data from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly Available Sources: In limited circumstances, otso88 may collect data from publicly available sources to verify information you have provided or to comply with legal obligations.

4. How We Use Your Personal Data

otso88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your otso88 player account, including processing registrations, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, apply bonuses, and deliver the core features of the otso88 Platform.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and age verification requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), and comply with responsible gaming obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the otso88 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal Claims: To establish, exercise, or defend legal claims involving otso88 or its players.

otso88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

5. Data Sharing & Disclosure

otso88 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements.
• Game Providers: Licensed third-party game software providers whose games are available on the otso88 Platform. These providers may receive limited technical data necessary to deliver their games.
• Fraud Prevention & Security Providers: Third-party anti-fraud and cybersecurity service providers engaged to protect the Platform and its users from fraudulent activity and security threats.
• Regulatory Authorities: PAGCOR and other Philippine government agencies or law enforcement bodies, where disclosure is required by law, court order, or regulatory obligation.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by otso88, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of otso88's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom otso88 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Cookies & Tracking Technologies

otso88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, including pages visited and features used. This data helps us improve the Platform's performance and user experience.
• Security & Fraud Detection Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the otso88 Platform. Essential cookies cannot be disabled as they are required for the Platform to operate.

otso88 does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

7. Data Retention

otso88 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data associated with active player accounts is retained for the duration of the account's existence and for a period of at least five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Identity Verification Records: KYC documentation is retained for a minimum of five (5) years following account closure or the end of the business relationship.
• Support Communications: Records of customer support interactions are retained for up to three (3) years from the date of the interaction.
• Marketing Data: Where you have consented to receive marketing communications, your contact details are retained until you withdraw your consent or request deletion.

When personal data is no longer required, otso88 will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

8. Data Security

otso88 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the otso88 Platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. otso88 staff cannot view your password in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: The Platform is hosted on secure, access-controlled server infrastructure with regular security patching and vulnerability assessments.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their otso88 accounts for an additional layer of security.
• Fraud Monitoring: otso88 employs automated fraud detection systems that continuously monitor account activity for signs of unauthorized access or suspicious behavior.

While otso88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying otso88 immediately if you suspect unauthorized access to your account.

9. Your Data Rights

As a player on the otso88 Platform, you have the following rights in relation to your personal data, subject to applicable Philippine law:

• Right to Access: You have the right to request a copy of the personal data that otso88 holds about you, along with information about how it is being used.
• Right to Correction: You have the right to request that inaccurate or incomplete personal data be corrected or updated. You may update most of your account information directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to otso88's legal retention obligations.
• Right to Restrict Processing: You have the right to request that otso88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where otso88 processes your personal data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact the otso88 support team via live chat or email. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

Please note that certain rights may be limited where otso88 is required to retain or process your data to comply with legal obligations, including AML and regulatory requirements.

10. Minors & Age Restriction

The otso88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gambling. otso88 does not knowingly collect personal data from individuals under the age of 21.

If otso88 discovers or has reason to believe that a registered player is under the age of 21, the account will be immediately suspended, all pending transactions will be cancelled, and any deposited funds will be returned to the originating payment method. The player's personal data will be deleted in accordance with our data retention policy, except where retention is required by law.

If you are a parent or guardian and believe that your child has registered an account on the otso88 Platform, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

otso88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how otso88 is protecting your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way otso88 handles your personal data, please contact our Data Privacy team:

• Live Chat: Available 24/7 via the otso88 Platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days. For complex requests, we may require additional time and will notify you accordingly.

This Privacy Policy was last reviewed and updated in May 2026. Players are encouraged to review this page periodically for any updates.